This policy applies to all aspects of our Services, including:

• No Hesi-provided video game software
• Our website and web applications
• Our private game servers
• Related services and features
• Your No Hesi account

When we refer to “Services” throughout this policy, we mean any of the above items. This policy describes our practices for handling personal information across all these Services, ensuring consistent protection of your data regardless of how you interact with No Hesi.

We’re here to help with any privacy-related questions or concerns you may have. You can reach us through the following methods:

Email: [email protected]

Post Mail: No Hesi LLC

Attn: Privacy Team

611 Wilshire Blvd

Suite 900 #1143

Los Angeles, CA 90017

For privacy matters requiring immediate attention, please email us directly.

We collect several types of information to provide and improve our Services. This section explains what we collect and why we need it.

• Your name and age (you must be 18 or older to use our Services)
• Email address
• Account credentials
• Profile information, including profile pictures and banner images
• Payment information when you purchase any part of the Services offering (server subscriptions, downloadable content, etc.)
• Messages and content you share through our chat features
• Information from third-party accounts if you connect them (such as Google or Discord)

When you create an account or use our Services, you provide us with certain information that helps us maintain a secure and personalized environment for all users.

• IP address
• Device information (such as operating system and browser type)
• Service usage data (features accessed, user interactions)
• Chat logs and communication data
• Technical performance data
• Gameplay data and statistics, such as information about your racing preferences and play style

This technical and usage information helps us operate our Services efficiently, make updates to the Services to correct errors and make improvements, prevent fraud, and provide a better gaming experience

• Account information when you sign in through a third-party service we make available for that purpose (such as Google or Discord)
• Payment processing information from our payment providers
• Analytics data from our service providers

We may combine this information with other data we collect to improve our Services and protect our users.

Our Services use cookies and similar tracking technologies to enhance your experience. “Cookies” are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies as we describe in our Cookie Policy here.

We process your personal information to operate our Services effectively and securely. Below are the primary ways we use your information and why.

• Providing and maintaining our gaming services
• Operating private servers and managing game sessions
• Processing and fulfilling subscriptions and purchases
• Authenticating your identity and maintaining account security
• Storing your game preferences and settings
• Enabling chat features and user communications
• Supporting profile customization and social features

• Analyzing gameplay patterns and user behavior
• Identifying and fixing technical issues
• Improving game performance and user experience
• Developing new features and services
• Conducting research and analysis to enhance our Services

• Responding to customer service inquiries
• Sending important service updates and notifications
• Providing technical support
• Communicating about your account or subscriptions
• Sending marketing communications (with your consent)
• Operating contests and sweepstakes related to the Services

• Preventing and detecting fraud
• Verifying accounts and subscriptions
• Monitoring for cheating or gaming violations
• Protecting against security breaches
• Enforcing our Terms of Use

These uses of your information are essential to providing our Services and maintaining a safe gaming environment for all users.

We understand the importance of protecting your privacy. This section explains when and why we might share your information with others.

• Payment processors for handling subscriptions
• Cloud storage and server hosting providers
• Analytics services
• Customer support platforms
• Security and fraud prevention services

These providers are contractually obligated to protect your information and can only use it for specified purposes.

When you choose to connect your account with third-party services (such as Google or Discord):

• We share necessary account information to facilitate the connection
• We receive information from these services as described in their privacy policies
• You can manage these connections through your account settings

Our website may contain affiliate links to other products or services. While we may receive compensation when you use these links, we only share general, non-personally identifiable information with our affiliate partners. Your use of these third-party products and services is subject to their privacy policies and other terms.

We may disclose information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations
• Respond to legal claims
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others

If No Hesi is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

We take care to limit information sharing to what is necessary for these purposes and require appropriate protections for any shared data.

We process personal information lawfully and only when we have a valid reason to do so. This section explains the legal grounds for our processing activities.

We process certain data based on your explicit consent:

• Marketing communications and newsletters
• Personalized advertising
• Processing of sensitive personal information, if any
• Use of certain cookies and tracking technologies
• Connection of third-party accounts (like Google or Discord)

You can withdraw your consent at any time through your account settings or by contacting us.

We process data when necessary to fulfill our contract with you or to take steps before entering into a contract (including our No Hesi Terms of Use). This includes:

• Creating and managing your account
• Providing our gaming services and server access
• Processing your subscription payments
• Enabling gameplay features and chat functionality
• Delivering technical support
• Storing your game progress and preferences

We process data when it serves our legitimate business interests without overriding your rights and freedoms. These interests include:

• Preventing fraud and investigating suspicious activity
• Ensuring network and information security
• Analyzing and improving our Services
• Understanding how our Services are used
• Enforcing our Terms of Use
• Protecting our legal rights and property

We process data to comply with our legal obligations, including:

• Responding to legal requests from authorities
• Maintaining required business records
• Complying with tax regulations
• Meeting data protection requirements
• Preventing illegal activities

In rare cases, we may process personal data to protect the vital interests of you or others, such as preventing imminent harm or addressing serious security threats.

For each processing activity, we rely on the appropriate legal basis and maintain records of our processing purposes. If you have questions about the legal basis for processing specific data, please contact us at [email protected]

Protecting your information is a top priority for us. We employ industry-standard security measures to safeguard your personal data.

Our Security Measures

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Monitoring for suspicious activity
• Incident response procedures

While we implement strong security measures, no system is completely secure. We encourage users to practice good security habits and contact us immediately if they suspect any unauthorized access to their account.

Our Services are intended for adult users only. We take age restrictions seriously and maintain clear policies about age requirements.

• You must be 18 years or older to use our Services
• We do not knowingly collect information from anyone under 18
• If we discover we have collected information from someone under 18, we will delete it promptly
• Account holders must provide accurate age information during registration

We believe in giving users control over their personal data. This section outlines your rights and how to exercise them.

Regardless of your location, you have the right to:

• Request deletion of your personal data
• Opt out of marketing communications
• Access and update your account information
• Control cookie settings through your browser
• Manage notification preferences

For residents of states with comprehensive privacy laws (including California, Virginia, Colorado, Connecticut, Utah, Texas, and Oregon), you have additional rights:

• Request a copy of your personal data
• Correct inaccurate personal information
• Request deletion of your personal data
• Receive your data in a portable format

• Targeted advertising
• Sale of personal data
• Profiling and automated decision-making

In addition to the above rights, we also agree to the following with respect to US users’ personal data:

• We will not discriminate against you for exercising your rights
• We do not sell personal data as defined by state privacy laws
• We do not engage in automated decision-making that produces legal effects
• We protect sensitive personal data with additional safeguards

In addition to the above rights, for California residents under the California Consumer Privacy Act (CCPA), you have the right to designate an authorized agent to make requests on your behalf.

While we operate in the United States, we respect privacy rights under the General Data Protection Regulations (GDPR). European Economic Area residents have the right to:

• Access, correct, or delete personal information
• Restrict or object to certain processing activities
• Data portability
• Withdraw consent where consent is the legal basis for collecting personal data
• File complaints with supervisory authorities

To exercise any of the above rights, you can email us at [email protected], use the privacy controls in your account settings, or contact us through the methods listed in the “Contact Us” section

We will respond to your request within 45 days and verify your identity before processing any privacy-related requests.

As a U.S.-based company providing services globally, we may transfer your information across borders. We store data primarily in the United States, but we implement appropriate safeguards for international transfers and use standard contractual clauses where required.

When you use our Services, you consent to your information being transferred to and processed in the United States and other countries where we operate.

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website, with a current “Last Updated” date at the top. For significant changes, we will notify you directly via email or through the Services. Your continued use of our Services after changes indicates acceptance of the updated policy.